Description: Our Leadership Development Training class includes a total of 10 lessons raging from various topics that will help those in leadership roles. The leadership training is intended for any person who is currently in a leadership role or will be placed in a leadership role soon. The leadership topics are universal and apply to both new and seasoned leaders.

Training Length: 10 hours

Facilitation: Online or In-person

Topics Covered:

• Lesson 1: Leadership Fundamentals
• Lesson 2: The Role of a Leader
• Lesson 3: Emotional Intelligence
• Lesson 4: How Leaders Build Relationships
• Lesson 5: Examining a Leader's Core Competencies & Values
• Lesson 6: How Leaders Build a Strong Team
• Lesson 7: How Leaders Inspire & Motivate Others
• Lesson 8: How Leaders Coach, Mentor & Delegate
• Lesson 9: How Leaders Influence a Company's Culture
• Lesson 10: How Leaders Develop More Leaders

Download our Leadership Development Training Class Outline

Description: Our Management Skills for Supervisors training specializes in helping supervisors improve the way they manage people and themselves. The management training is designed for any person who is currently in a supervisory role or may be in a supervisory role soon. The management topics are universal and apply to both new and seasoned supervisors.

Training Length: 10 hours

Facilitation: Online or In-person

Topics Covered:

• Lesson 1: The Supervisor Mindset
• Lesson 2: Learning Different Management Styles
• Lesson 3: A SIMPLE Strategy to Manage People (part 1)
• Lesson 4: A SIMPLE Strategy to Manage People (part 2)
• Lesson 5: Improving Communication Skills
• Lesson 6: Time Management Skills for Supervisors
• Lesson 7: Strategies for Employee Engagement
• Lesson 8: Accountability for Supervisors
• Lesson 9: Change Management for Supervisors
• Lesson 10: Managing Difficult Employees

Download our Management Skills for Supervisors Training Outline

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Description: Our Essentials of Business Writing training class is geared towards individuals who want to learn how to improve their writing skills in a professional environment. The business writing training class was designed for the individual who consistently writes memos, emails, proposals and heavily communicates internally and externally in written form.

Training Length: 8 hours

Facilitation: Online or In-person

Topics Covered:

• Lesson 1: The 4 C’s: Clear, Concise, Complete, and Correct
• Lesson 2: Manners and Courtesy
• Lesson 3: Writing Memos & Effective Emails
• Lesson 4: Reports & Proposals
• Lesson 5: Writing Business Letters
• Lesson 6: Readability Index
• Lesson 7: Proofreading
• Lesson 8: Reviewing Your Writing

Download our Essentials of Business Writing Training Outline

Description: Our Principles of Excellent Customer Service training class is geared towards individuals who interact with customers (or potential) customers daily. Specific learning objectives include: understanding what a customer service approach is; understanding how your own behavior affects the behavior of others; demonstrating confidence and skill as a problem solver; applying techniques to deal with difficult customers; and knowing how to provide excellent customer service.

Training Length: 8 hours

Facilitation: Online or In-person

Topics Covered:

• Lesson 1: What is Customer Service & Who Are Your Customers?
• Lesson 2: Expectations & Company Values
• Lesson 3: Improving Communication Skills
• Lesson 4: Dealing with Difficult Customers
• Lesson 5: Dealing with Day-to-Day Challenges & Pressure
• Lesson 6: Becoming a Problem Solver
• Lesson 7: Measuring Excellent Customer Service
• Lesson 8: Reinforcement Techniques

Download our Principles of Excellent Customer Service Training Outline

Description: Our Microsoft Excel training classes help get your staff up to speed on data entry in Excel, using tables, customizing spreadsheets, using formulas and more. We have four different Excel trainings depending on their level of knowledge in Excel.

Training Length: 6-16 hours

Facilitation: Online or In-person

Microsoft Excel List of Trainings:

• Excel for Beginners Training (Length: 6 hours | Download Excel for Beginners Training Outline)
• Intermediate Excel Training (Length: 6 hours | Download Intermediate Excel Training Outline)
• Advanced Excel Training  (Length: 6 hours | Download Advanced Excel Training Outline)
• Beginner to Advanced Excel Training (Length: 12-16 hours | Download Beginner to Advanced Excel Outline)

Description: Our Microsoft Word training classes will allow your staff to become better equipped and more efficient when using this powerful Word processor. Depending on the skills of your staff, we offer three types of Microsoft Word training courses.

Training Length: 6-12 hours

Facilitation: Online or In-person

Microsoft Word List of Trainings:

• Microsoft Word for Beginners Training (Length: 6 hours | Download Microsoft Word for Beginners Outline)
• Intermediate/Advanced Word Training (Length: 6 hours | Download Intermediate/Advanced Microsoft Word Outline)
  
• Microsoft Word From Beginner to Advanced (Length: 10-12 hours | Download Microsoft Word Beginner to Advanced Training Outline)
  

Description: Our Microsoft PowerPoint training classes are designed to help your staff become better presenters by improving the way they create slide presentations. We have three distinct PowerPoint trainings depending on the PowerPoint skills of your staff.

Training Length: 6-12 hours

Facilitation: Online or In-person

Microsoft PowerPoint List of Trainings:

• PowerPoint for Beginners Training (Length: 6 hours | Download PowerPoint for Beginners Training Outline)
• Intermediate/Advanced PowerPoint Training (Length: 6 hours | Download Intermediate/Advanced PowerPoint Training Outline)
• Beginner to Advanced PowerPoint Training (Length: 12-16 hours | Download Beginner to Advanced PowerPoint Outline)

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